TERMS AND CONDITIONS

1. This page (together with the documents referred to on it) explains the terms and conditions on which “JUNONA KATYA GENEVA” EOOD (from now on called “JUNONA”, the “Company” or the “Seller”) sells any of the clothes and accessories (bellow called “Products” or “Goods”) listed on its website: https://junonastore.com.

2. These terms and conditions (below the “Terms” or the “Rules”) apply to all users of the JUNONA Online Store (below the “Store’) accessible on https://junonastore.com (the “Website”) and establish the principles of registration and use of an account on the Website, ordering goods from the Store, as well as the conclusion of the contract of sale of goods from the Store.

3. Please read the Terms very carefully before ordering any products from the Website.

4. By placing an order through the Website, you confirm that you accept the current terms and conditions together with the documents referred hereto. If you do not agree to these terms and conditions, please do not use the Online store.

1. Each user of the Store can access the Terms at any time by clicking on the link "General terms and conditions" on the Website of the Store.

2. The information about the offered products, such as image, description and final price, is a proposal for concluding a contract for the sale of goods. By clicking on the "Order now" button on the Website, the user proceeds to enter into a contract for the sale of goods in the Online store and will be redirected to the processing of the payment.

3. The Website provides detailed information about the characteristics of the products, their price, the material from which they are made, etc. The images and exhibitions of the products shall serve as representations of the models of the goods specified therein.

1. JUNONA enables the conclusion of contracts for the sale of goods via the Internet and provides other services in accordance with these Rules.

2. All customers of the Store (also referred to as “Clients”) must be over 18 years of age and have the legal capacity to enter into binding contracts. By placing an order on https://junonastore.com, you confirm that all details provided to JUNONA are true and accurate, that you are an authorised user of the credit or debit card used for payment, and that sufficient funds are available to cover the cost of the ordered goods, delivery, and any additional charges.

You acknowledge that any applicable delivery charges, duties and taxes will be calculated and displayed at checkout and are payable as part of your order.

3. By using the Website to place an order, you agree to follow the steps provided by JUNONA. Orders are processed upon completion of the purchase procedure.

4. The information provided by you as a Client must be accurate, up-to-date, and clearly defined. JUNONA reserves the right to refuse to fulfil an order if the information provided is inaccurate to the extent that it prevents successful delivery. Where possible, JUNONA will attempt to contact the Customer to verify the provided information before refusing the order.

5. The Store shall take all necessary technical and organisational measures required by applicable law to protect consumer personal data, including preventing unauthorised access or modification of such data. By using the Website, Visitors and Customers confirm that they are familiar with JUNONA’s Privacy Policy and understand the principles and purposes of processing their personal data. For more information, please refer to JUNONA’s Privacy Policy.

6. A user who has used a service of the Store is obliged to:

(a) Not provide or transmit content prohibited by law;

(b) Use the services of the Store in a manner that does not disrupt its operation;

(c) Not distribute or publish unsolicited commercial information within the Store;

(d) Use the services in a way that does not create difficulties for other users or for the Store administrator;

(e) Use the content available on the Website solely for personal use;

(f) Not place false or fraudulent orders. Any orders that give reasonable grounds to suspect fraud or inaccuracy may be cancelled by JUNONA and reported to the relevant authorities.

1. The Store allows the ordering of goods as follows:

(a) via the Store's website (online), using the ordering procedure;

(b) by sending an email to: [email protected] containing the order details, including personal measurements and stylistic preferences, when the Client chooses to order a custom-made product.

2. The Store accepts online orders 24 hours a day, seven days a week. Orders requiring confirmation or additional arrangements by email are processed on business days between 9:00 and 17:00. Orders placed on non-business days will be processed on the first business day following the day of the order. For the purposes of these Terms, a business day means any day other than Saturday, Sunday or a public holiday when commercial banks are closed.

3. To place an order, the Customer must complete a form containing all information necessary for the processing, payment and delivery of the order.

4. To place an order, select a product from the Store, paying attention to quantity, colour and size, then proceed to the "Cart" section and follow the steps of the ordering process.

5. Until the order is confirmed by clicking the "Order now" button, you may make changes to the selected products, as well as update the delivery address or billing details. By confirming the order, you accept the obligation to pay for the goods, delivery charges, and any applicable duties and taxes.

6. Once the order is placed, the Customer will receive a confirmation email containing details of the order, including the number of items purchased, the total price, delivery details, and the shipping address. The email will also include the order number and its status, which may be ‘processing’, ‘cancelled’ or ‘shipped’.

7. The Store reserves the right to refuse to fulfil an order in the following cases:

(a) The Buyer’s contact details are inaccurate to the extent that delivery of the goods is not possible;

(b) The transaction is not authorised by the Website’s payment provider;

(c) The payment for the order is cancelled after submission.

(d) The Client has provided incorrect measurements for made-to-measure products and has not corrected them within 3 (three) days or within another specified timeframe;

(e) The Client has not provided the required measurement form and/or declaration, or the documents were incomplete or unsigned;

(f) The Client has demonstrated a pattern of repeated order issues, including disregard for sizing recommendations, frequent returns due to incorrect sizing despite prior advice, or communication that disrupts the normal and respectful operation of customer service. In such cases, JUNONA reserves the right to refuse any current or future orders at its sole discretion.

8. Companies and legal entities follow the same ordering procedure. To receive an invoice, company details must be provided by contacting [email protected].

1. To ensure the highest level of attention to its Customers, JUNONA offers a made-to-measure service meaning that certain products from the Website can be ordered custom-made by using the Client’s personal measurements and stylistic desires.

2. This exclusive made-to-measure service can be requested by selecting the option ‘MADE TO MEASURE’ from the Responsive panel ‘*Size’. After placing the order, the Client will receive a measurements form and a declaration which should be filled in with the respective data and sent back to the email address: [email protected]. JUNONA Team is at the Client’s service for any information needed for making a made-to-measure order.

3. JUNONA’S custom-made products must be subject to additional arrangements. The price, execution term and delivery time must be arranged in the correspondence between JUNONA and the Client. JUNONA always do its best to maintain reasonable term for execution.

4. The Customer should give precise and accurate information for the customized order following the Sizes Guide on the Website and the instructions of the JUNONA Team. JUNONA recommends the measures be determined by a professional tailor. JUNONA shall not be liable for any loss or additional expense relating to mistakes and/or changes in the Customer’s measurements.

5. Each custom-made product is made specifically to the Client’s specifications and preferences and such orders can't be cancelled or returned. The only exception is if the product is defective. In the last case, the Customer should contact JUNONA Team for information regarding a defective product.

6. It is subject to JUNONA's sole and only discretion if any product could be subject to the made-to-measure service.

1. As a Customer of https://junonastore.com, and if you are an individual (not a legal entity), you may cancel a contract (except for custom-made and made-to-measure products) within 14 calendar days starting from the day after you receive the products (including tags). To exercise your right of withdrawal, you should select the product you wish to return using the ‘Return’ button available in your account under ‘My Account’ -> ‘My Orders’. This will generate a return request to JUNONA.

2. Items must be returned in their original condition (including all tags) and must not have been worn, altered or washed. Items must not have been used in photo shoots, social media, online, commercially or for personal gain. All packaging (including garment bags) provided with your order must be returned.

3. Every clothing item has a tag attached stating: "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the item is no longer eligible for return. We recommend trying on all items immediately upon receipt to ensure sufficient time for returns.

4. If you wish to exchange an item for another size or style, you may return the original item for a refund or store credit and place a new order separately. Exchanges may also be available in-store.

5. Please note that credit notes issued in-store cannot be used for online purchases.

6. Jewellery, tights and hair accessories  
All purchases of cosmetics, underwear, earrings, tights, hair clips, hairbands, hair chignons and hair pins are final sale and cannot be returned due to hygiene reasons.

7. Gift Cards  
Gift Cards are non-refundable and valid for 3 years from the date of issue. They are valid for use on the JUNONA EU Online Store only.

8. For customers outside the European Union, please contact our Client Services team for assistance with your return. We will provide the necessary documentation to facilitate the return process.

9. Please note that JUNONA does not refund any internationally paid duties, taxes, delivery charges or any other related expenses.

10. Upon receipt of your return request, JUNONA will send a confirmation email along with further instructions regarding the return process.

11. If you wish to cancel your order within the 14-day cancellation period, you will receive a refund of the product price paid (excluding delivery charges, duties and taxes) within 14 days from the date we receive the returned items. Please note that due to the nature of our products, JUNONA reserves the right to deduct from or refuse a refund if the item has been damaged, used or washed.

12. Once the returned items have been received, they will undergo a quality inspection. If approved, you will receive either a credit note or a refund of the product price (excluding original shipping costs, duties, taxes or any other related expenses) to the original method of payment. You will receive an email notification once your return has been processed. Refunds are typically issued within 5 business days. During sale periods, processing times may be extended by 1–2 business days.

13. All refunds of the product price (delivery charges, duties and taxes are non-refundable) will be issued to the original payment method (credit card or PayPal) within 5 business days after the returned item is received. The time required for the funds to appear in your account may vary depending on your payment provider, but typically does not exceed 15 business days.

14. This policy applies only to purchases made through the JUNONA Online Store.

15. A copy of the Return Form can be downloaded from the Website.

1. The goods are delivered to the address specified by the Customer in the order. Delivery charges are borne by the Customer and will be displayed at checkout before the order is confirmed.

2. Customers must provide accurate delivery details, including country, region and address, by completing all required fields during the checkout process. Delivery times depend on the destination country and are indicative.

3. All international deliveries are shipped on a Delivery Duty Paid (DDP) basis. Duties and taxes are calculated and included at checkout under “Duties & Taxes”, meaning no additional charges will be required upon delivery.

4. While JUNONA strives to ensure a smooth delivery experience, local regulations may vary. Customers are responsible for complying with all applicable laws and regulations in the destination country. JUNONA shall not be liable for any breach of such laws.

5. JUNONA uses DHL Express for all shipments to ensure safe and reliable delivery. Orders are typically processed within 3 business days after payment authorisation and verification. Customers are required to provide complete and accurate billing and shipping information to avoid delays. JUNONA shall not be liable for delays or issues caused by courier services or circumstances beyond its control.

6. Information regarding delivery costs and estimated delivery times is available on the Website in the Delivery section.

1. The prices payable for the products are shown on the Website. The prices advertised on the Website are final end-user prices but do not include delivery charges. Delivery charges are displayed separately at checkout and must be paid in advance. Duties and taxes are calculated and displayed at checkout under “Duties & Taxes” and are included in the total amount payable. No additional charges will be required upon delivery.

2. Prices are subject to change without prior notice; however, such changes will not apply to orders that have already been accepted by JUNONA. JUNONA reserves the right to modify product prices, introduce new products, and conduct or terminate promotional campaigns on the Website, as well as make changes to product offerings.

3. Our Website contains a large number of products, and it is possible that, despite our best efforts, some items may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where a product’s correct price is lower than the stated price, we will charge the lower amount. If a product’s correct price is higher than the price stated on the Website, we may, at our discretion, contact you for instructions before dispatching the product or reject your order and notify you accordingly.

4. JUNONA is not obliged to provide products at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised as a mispricing.

5. The Customer shall pay the total amount for the ordered goods, including delivery charges and any applicable duties and taxes, using electronic payment methods (American Express, Visa, MasterCard, Maestro debit and credit cards, PayPal, etc.) or bank transfer. All prices are quoted in EUR. If payment is made in another currency, the exchange rates applied by the Customer’s payment provider may apply. Order processing will begin only after full payment has been received and confirmed.

6. Upon successful payment, the Customer will receive an email confirmation containing the details of the order. If you do not receive this confirmation, it may be due to a temporary technical issue or an incorrect email address. In such cases, please contact JUNONA at: [email protected].

1. The products offered in the Store are new and original. “JUNONA KATYA GENEVA” EOOD is responsible for any lack of conformity of the Goods in accordance with applicable consumer protection legislation.

2. While JUNONA makes every effort to maintain accurate stock levels, certain products may occasionally be unavailable. In such cases, you will be notified by email. Any necessary adjustments will be reflected in your order and communicated accordingly.

3. JUNONA strives to ensure the proper functioning of the Website and undertakes to resolve any technical issues reported by Customers within a reasonable timeframe.

4. A Customer may submit a complaint regarding purchased products in accordance with applicable legal provisions if the product does not conform to the contract of sale.

5. In the event of a lack of conformity, the Customer may be entitled to the following remedies, in accordance with applicable law:

(a) Request a repair of the product.

(b) Request a replacement of the product.

(c) request a price reduction;

(d) Withdraw from the contract.

6. To submit a complaint, the Customer should contact JUNONA by email, providing a detailed description of the issue. Within 14 working days of receiving the complaint, JUNONA will inform the Customer of the outcome or provide further instructions, including how to return the product for inspection if necessary.

7. If the complaint is not upheld, the product will be returned to the Customer together with an explanation of the decision. In such cases, return shipping costs are the responsibility of the Customer. If the Customer declines to cover the return shipping costs, JUNONA reserves the right to retain or dispose of the product in accordance with applicable regulations.

1. The Store provides Customers with the following services electronically:

(a) the ability to conclude online contracts for the sale of goods in accordance with these Terms;

(b) the ability to create and manage Customer accounts within the Store;

(c) The option to receive commercial communications relating to products offered by JUNONA.

2. The Customer has the right to withdraw from contracts for the sale of goods in accordance with applicable law and the provisions set out in these Terms. The Customer may also, at any time, request the termination of the services referred to in point 1(b) and (c).

3. The technical requirements necessary for using the Store’s online services are as follows:

(a) access to the Internet;

(b) use of a web browser that supports hypertext documents (such as Chrome, Safari, Firefox or similar);

(c) a valid email address.

4. Complaints regarding services provided electronically may be submitted to [email protected] or by phone at +359 87 826 9304.

The complaint should include the Customer’s name and a brief description of the issue. JUNONA will make every effort to review and respond to the complaint as soon as possible, and no later than 14 business days from receipt. The Customer will be informed of the outcome by email or telephone, depending on the contact details provided. 

1. By accessing and using this Website, you agree that, to the fullest extent permitted by applicable law, JUNONA shall not be liable for any indirect, incidental, special or consequential losses, including but not limited to loss of revenue, profit, business, contracts, anticipated savings, goodwill, reputation or data.

2. Without prejudice to the above, and to the fullest extent permitted by applicable law, JUNONA’s total aggregate liability arising out of or in connection with the use of the Website or any contract concluded with JUNONA shall be limited to the amount paid by you for the relevant products.

1. All content on this Website, including but not limited to text, graphics, images, photographs, illustrations, video clips, trademarks, trade names, logos, designs and any other materials (collectively referred to as the “Content”), is protected by applicable intellectual property laws in Bulgaria and internationally. All rights in the Content are owned by or licensed to JUNONA.

2. By using this Website, you acknowledge that, except as expressly permitted by these Terms, the Content may not be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, modified, or used to create derivative works, in whole or in part, without the prior written consent of JUNONA.

1. Applicable laws require that certain information or communications we send to you be in writing. By using this Website, you agree that communication with JUNONA will be conducted primarily by electronic means. We will contact you by email or provide information by posting notices on the Website. For contractual purposes, you agree to this form of communication and acknowledge that all contracts, notices and other communications provided electronically satisfy any legal requirement that such communications be in writing. This provision does not affect your statutory rights.

2. All notices from you to JUNONA must be sent to: [email protected]. JUNONA may send notices to the email address provided by you when placing an order. Notices shall be deemed received within 48 hours of being sent. For the purpose of proving service, it will be sufficient to demonstrate that the email was sent to the specified email address of the recipient.

1. The contract between you and JUNONA is binding on both parties and on their respective successors and permitted assigns.

2. You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations under it, without the prior written consent of JUNONA.

3. JUNONA may transfer, assign, charge, subcontract or otherwise dispose of any contract, or any of its rights or obligations under it, at any time during the term of the contract.

1.  If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

1. JUNONA has the right to revise and amend these terms and conditions from time to time as a reflection of changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which JUNONA may decide.

2. You as a Customer will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the dispatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the products).

1. In the event of a force majeure situation, JUNONA shall not be liable for any failure or delay in the performance of its obligations under the contract, where such failure or delay is caused by circumstances beyond its reasonable control.

2. Force majeure events include, but are not limited to, war, mobilisation, political unrest, terrorism, strikes, legislative or regulatory changes, natural disasters, delays or failures of suppliers, transportation disruptions, closure of airspace, international logistics restrictions, customs procedures, and actions or delays of courier companies, as well as any other circumstances beyond JUNONA’s control.

3. During force majeure events, delivery timeframes are indicative only and cannot be guaranteed. Such circumstances shall not constitute grounds for cancellation of the order or automatic refund.

4. JUNONA shall not be liable for delays or inability to deliver caused by transportation disruptions, international logistics restrictions, customs procedures, or operational limitations of courier companies.

5. Once the shipment has been handed over to the courier, JUNONA has no control over transportation routes or delivery timelines.

1. These Terms and any contract concluded through the Website shall be governed by and construed in accordance with the laws of the Republic of Bulgaria and applicable European Union legislation. Any disputes arising out of or in connection with the use of the Website or any order placed through it shall be subject to the jurisdiction of the competent courts of the Republic of Bulgaria.

2. For matters not expressly regulated by these Terms, the applicable provisions of Bulgarian law and relevant European Union legislation shall apply, including, where applicable, Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), Directive 2011/83/EU on consumer rights, as well as other relevant laws, regulations, and international conventions governing the activity of the Store.