1. As a Customer of https://junonastore.com and if you are an individual, not an entity, you may cancel the contract (except for custom-made and MTM (made-to-measure) products) at any time within 14 calendar days starting from the day you receive the products (including tags). To exercise your right of withdrawal, you should select the product you want to return by using the respective option (the 'Return button') from the Website accessible in the 'My Account" -> 'My orders" section. The last will generate a return request to JUNONA.
2. All Items must be brand new, show no signs of wear in their original condition (including all tags and labels), and must not have been worn, altered or washed. The items must not have been used in photo shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned.
3. Every clothing item has a tag attached reading, "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received to ensure adequate time to return items within our returns timeframe.
4. If you wish to exchange for another item or size, you can do this in-store or return it for a store credit or refund and purchase the new item separately.
5. Note: Credit notes issued in-store is not redeemable on online purchases.
6. Jewellery, Tights, and Accessories
All purchases on cosmetics, underwear, earrings, tights, handbags, hair clips, hairbands, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.
7. Gift Cards
Gift Cards may not be returned and are valid for three years from the date of issue. Gift Cards are valid for use on the Junona EU Online Store only.
8. For all Non-European Union Countries, you can reach out to Client Services for support with processing your return.
9. JUNONA will not refund any internationally paid customs duties, taxes, delivery charges or any other related expenses.
Note: Customs duties and taxes are determined independently of JUNONA. We do not have control over the charges incurred. We reserve the right to deduct ANY loss in value of merchandise from the order value before refunds are processed. We recommend customers to check with local customs offices if they are not sure about customs charges in their country.
10. Upon receipt of the withdrawal, JUNONA will send you a confirmation of the return request and will give you further instructions and information.
11. If you, as a Customer, wish to cancel or exchange your order within the cancellation period of 14 calendar days, you will receive a refund of the product price paid for your order (excluding delivery charges, duties and taxes) within 14 days starting from the day we receive the products back from you.
Please bear in mind that due to the specific nature of our products, we reserve the right to deduct from or refuse your refund if the product has been damaged, used or washed.
12. Unclaimed Shipments and Refusal of Delivery
Once an order has been dispatched and handed over to the courier, it cannot be cancelled, intercepted, or returned while in transit.
The customer is responsible for accepting delivery of the shipment at the address provided in the order and for cooperating with the courier to ensure successful delivery.
If a shipment is refused, unclaimed, or not collected by the customer, it will be handled in accordance with the courier’s policies and applicable local regulations.
Please note that international shipments that are refused, abandoned, or unclaimed by the recipient may be destroyed or otherwise disposed of by the courier and may not be returned to the sender.
Junona Store shall not be held responsible for shipments that are refused, unclaimed, or abandoned by the customer, nor for any related costs, including but not limited to storage fees, handling fees, customs charges, or destruction of the shipment carried out by the courier in accordance with its internal policies.
Failure by the customer to collect or accept delivery of the shipment shall not be considered a valid return of goods.
JUNONA shall not be held responsible or liable for delays or failures in delivery caused by circumstances beyond its control, including, but not limited to, war, armed conflicts, closure of airspace, transportation restrictions, decisions of governmental or regulatory authorities, actions of courier companies, or other force majeure events.
In such circumstances, delivery timeframes are considered indicative and shall not constitute grounds for cancellation of the order or automatic refund.
12.1 Transfer of Responsibility
The responsibility for the shipment transfers to the customer once the order has been dispatched and handed over to the courier.
JUNONA shall not be responsible for delays, interruptions, or delivery issues caused by courier operations, transportation restrictions, customs procedures, or circumstances beyond the company’s control.
Refusal of delivery or failure to collect the shipment does not constitute a valid return, and no refund will be issued in such cases.
12.2 Costs Caused by Refusal or Non-Collection
Junona Store shall not be responsible for any costs incurred due to the customer’s refusal or failure to receive the shipment, including but not limited to storage fees, handling fees, customs charges, or destruction of the shipment carried out by the courier in accordance with its internal policies.
12.3 In the event that a shipment is refused, unclaimed, or not collected by the customer, no refund will be issued. All associated costs, including but not limited to delivery charges, duties and taxes, storage, handling, or disposal fees, remain the responsibility of the customer.
13. Returns are accepted only if sent using the original shipping method. The refund will be processed after the returned items are received and inspected. The cost of return shipping and any additional expenses, including but not limited to customs clearance, duties and taxes, will be deducted from your refund amount.
14. Once the returned items have been received, they will undergo a quality review. Once cleared, you will either receive your credit note or a refund on the purchase price (excluding original shipping costs, duties, taxes or any other related expenses) directly to the original method of payment used for the current purchase. You will receive an email notification once your return is processed. The refund will be made within five business days. Please note that during sale periods, returns processing may take 1–2 business days longer than usual.
15. All refunds of the product sale price (delivery charges, duties and taxes are not refundable) will be credited to the same payment source – credit card or PayPal account used for the original purchase within five business days after receiving the respective product from JUNONA. The processing time for the payment to appear in the customer’s account may vary depending on the respective payment institution, but usually does not exceed 15 (fifteen) business days.
16. The above policy applies only to the JUNONA Online Store.
17. Right to Refuse Service - To maintain the integrity of our service, JUNONA reserves the right, at its sole discretion, to refuse or cancel orders in cases of excessive returns, repeated cancellations, or suspected misuse of our return policy.
Returns Policy
Due to the handmade nature of our garments and delicate couture details (including feathers and embellishments), slight variations in appearance may occur. These variations are part of the artistry and do not constitute a defect.